Privacy Policy

Introduction

Logicle LLC ("Logicle," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website at logicle.net, interact with our chat widget, contact us by phone or email, or use our AI websites, Google Business Profile optimization, review management, local SEO, and optional AI voice receptionist services (collectively, the "Services"). This policy describes our practices, including how SMS/text messaging works and how your mobile information is handled.

By using our website or Services, you acknowledge that you have read and understand this Privacy Policy. If you do not agree with these practices, please do not use our website or Services.

Information We Collect

We may collect the following categories of information:

• Information you provide: Your name, business name, email address, phone number, and any details you share when you contact us or submit an inquiry.
• Information collected automatically: Website usage data, browser type, pages visited, and similar analytics information.
• SMS-related information: When you voluntarily provide your mobile phone number and separately opt in to receive SMS messages, we may collect your mobile phone number, SMS consent/opt-in status, the date and time of consent where technically available, the source or form through which consent was obtained, your SMS interaction history where necessary to operate the messaging service, and STOP/HELP and other messaging preference information.
• Lead submissions: Information submitted through your site or forms, processed on behalf of our clients.

How We Use Information

We use the information we collect to send requested communications, respond to inquiries, schedule or confirm appointments, provide estimates or service information, provide customer support, send transactional or service notifications, and honor opt-out and messaging preferences. We send marketing text messages only when you have separately provided the applicable consent to receive them. We also use information to maintain records necessary to demonstrate consent and comply with applicable legal requirements, and to operate, maintain, and improve our website and Services.

SMS/Text Messaging

If you voluntarily provide your mobile telephone number and separately opt in to receive text messages from Logicle, we may send you SMS messages related to your inquiries, requests for information, appointments, estimates, service updates, customer support, and other communications associated with your relationship with Logicle.

Where applicable, promotional or marketing text messages will only be sent when you have provided the required consent to receive those messages. Providing your phone number alone does not constitute consent to receive marketing text messages; SMS consent requires a separate affirmative action on your part where applicable.

Message frequency varies depending on your interactions with us and the type of messaging program to which you have subscribed.

Message and data rates may apply.

You can opt out of SMS messages at any time by replying STOP to a message you receive from us. After you send STOP, we may send a final confirmation message confirming that you have been unsubscribed, and you will no longer receive SMS messages from that messaging program unless you separately provide consent again.

For assistance, reply HELP to any message or contact us using the support information provided on our website.

We obtain express written consent before sending any SMS or MMS communications, and we do not share or sell your phone number to third parties for marketing purposes.

SMS Consent

SMS consent is captured through a separate, optional checkbox presented wherever a phone number may be entered and may subsequently trigger SMS messages. This checkbox is unchecked by default and requires an affirmative action by you. SMS consent is separate from acceptance of our Terms of Service and separate from acceptance of this Privacy Policy. Providing SMS consent is not required to submit a form or request our primary Services.

No Sharing or Sale of Mobile Information to Third Parties

We do not sell, rent, or trade your personal information. We will not share your mobile information or SMS consent with any third parties or affiliates for marketing or promotional purposes. Your mobile phone number, SMS opt-in data, and text messaging consent will not be shared with or sold to third parties or affiliates for marketing purposes under any circumstances.

All other categories of personal information exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. We may share data only with trusted service providers and messaging partners who assist us in operating our Services (for example, to deliver SMS on our behalf), all of whom are bound by confidentiality obligations and are not authorized to use your mobile information or SMS consent for their own independent marketing purposes. We may also disclose information when required by law or to protect our legal rights.

Service Providers

We may use trusted service providers to operate our website, CRM, scheduling, communications, customer support, and messaging systems. These providers may process information on our behalf solely to provide services to us and are not authorized to use your mobile information or SMS consent for their own independent marketing purposes. All service providers are bound by confidentiality obligations.

Cookies and Analytics

Our website may use cookies and similar tracking technologies to enhance your browsing experience, analyze traffic, and understand how visitors use our site. You can control cookies through your browser settings, but disabling them may affect site functionality.

Data Retention

We retain information only as long as necessary to provide our Services, respond to inquiries, deliver and document SMS communications, honor your messaging preferences, and comply with legal record-keeping requirements. Phone numbers and SMS consent records are stored as long as needed to deliver these services and to maintain the records necessary to demonstrate consent.

Data Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, alteration, or disclosure. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Your Privacy Choices

You have the right to access, correct, or delete the personal information we hold about you, and you may opt out of marketing communications at any time. To exercise these rights, contact us at (216) 716-2703 or support@logicle.net.

SMS Opt-Out

You may opt out of SMS messages at any time. Reply STOP to any SMS message to unsubscribe. Reply HELP for support. Message and data rates may apply. You may also opt out by calling (216) 716-2703 or emailing support@logicle.net.

Children's Privacy

Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected such information, please contact us so we can delete it.

Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision. We encourage you to review this page periodically. Material changes to SMS practices will be reflected here, and continued use of our Services after changes constitutes acceptance of the updated policy.

Contact Information

For questions about this Privacy Policy or your data, contact Logicle LLC at (216) 716-2703 or support@logicle.net, Bay Village, Ohio 44140-1944. See also our Terms of Service.